When I found out about Back To Mac I immediately began saving all my old compacts. I have been a loyal customer of MAC for around 15 years or longer. I was extremely offended and set back by the entire expieriance, I will never go back to this location and am seriously reconsidering my loyalty with MAC as these are the people they are choosing to represent them. I only found about three colors to out of the six to exhange out and wanted the credit for the others so I can return when there were new products out and she basically told me they were doing me a favor and they will only do two items not the third as I would have to go to the MAC store smirking talking down to me telling me I know its confusing and I understood the policy and she doesnt make the rules it was the way she went about telling me and her entire attitude. The lipsticks were melted and destroyed as I was trying to look at the colors of the pro long lip wear and she never offered me a tissue or wipe to get all the lipstick off my hands or apologized for the disgusting condition of the lipsticks. I have been shopping at MAC and been a loyal customer for at least 6 years and had bough products on MACS online website and when received maybe didnt like the color in person and would go and exchage out for a color I did like with no problem, I had gone back to my location I always go to In Santa Ana at Mainplace mall and from the minute I had walked up I have never been treated so horrible in my life, she wanted nothing to do with me I had showed her all my brand new lipsticks in the MAC bag and all in MAC boxes other than one lipstick that I had the email receipt for on my phone and she told me just hold all my stuff pick other colors I want and she will deal with it then, she then followed me around the store with her hands on her hips with an irritated attitude as if she was bothered by helping me and made me feel extremely uncomfortable.

Mac cosmetics career